Help Center

When you see a Dudley item you love, just select the size and color you prefer and click the “add to cart” button. Once your cart is full, click the shopping bag at the top right of your screen, then click Check Out on the bottom of your shopping bag. Log in (that way you’ll see your Pineapple Points, too!) or enter your contact and credit card information if shopping for the first time. Then, look out for an email confirmation in your inbox, and get ready for your Dudley delivery!

We'll do our best to make changes (including canceling) to your order as long as you notify us at info@dudley-stephens.com within 30 minutes of placing your order. Please note, depending on where an order is within the shipping process, we may not be able to make any changes and Dudley Stephens is not responsible for any errors made by the customer.  

Typically your order will take 2 business days of processing before it is shipped out. Delivery time will depend on the shipping method you select at checkout. Our shipping timeframes are below:

- Ground shipping - allow 7-10 business days for orders to be delivered, once shipped

- Express shipping - allow 2 days to be delivered, once shipped, if ordered by noon ET, excluding Saturday & Sunday 

*During site sales and holidays when there is a high influx of orders, customers may experience shipping delays

You will receive an email confirmation with a tracking number once your order has been shipped from our warehouse. You can track your order by clicking on the tracking link.

When packages appear to be missing, it’s usually due to one of these situations:

1. The package has been delivered to a neighbor’s home

2. The package has been delivered to a different spot than normal on your property (so be sure to check all doors, porches, decks, mailboxes, the garage, etc.)

3. Occasionally, FedEx marks packages as delivered before they’ve actually dropped off the package—so there is a chance your package may still show up

If you are still unable to locate your package after 3 business days of FedEx reporting delivery, please reach out to us at info@dudley-stephens.com and we will file a claim with FedEx.

Please notify us within 2 business days of receipt if your order has arrived missing an item or with the appearance of tampering. We ask that you include photo evidence of your item showing the issue, so that we can best assist you and provide a solution as soon as possible.

We are pleased to offer international shipping to select countries through our shipping partner, Passport. Available countries can be found in the ‘country’ drop-down menu in our Shopify checkout. Shipping rates for international orders, including duties and taxes, will be calculated at checkout.  

International orders are typically delivered within 8-14 business days once the order has been fulfilled. Once your order has been fulfilled, the estimated delivery date will be shown on your tracking page. 

 Questions about your international shipment? You can reach out via your tracking page (‘Need Help’ button) or via email to our shipping partnet at help@passportshipping.com. As always, for general customer service inquiries about our products, reach out to us at info@dudley-stephens.com.

We’re happy to offer free return shipping for unworn, unwashed items within 30 days. Visit our returns page for more details on our return information.For more details on our return information.

All monogrammed items cannot be returned or exchanged. Final sale items cannot be returned or exchanged.

Please use only our DS prepaid label from our website to make a return. Please visit our returns page to get a return process started and receive a prepaid return label.

We can only accept returns for purchases made directly on dudley-stephens.com. Please contact the retailer who you purchased from to find out their return policy.

If you would like to exchange the same item for a different size, please visit the returns portal and choose your item to return. Select a return reason and click "Exchange or Shop with Return Credit". On the next page, select your new size and click "Exchange."

To exchange for a different style, please visit the returns portal and choose your item to return. Select a return reason, and click "Exchange or Shop with Return Credit." On the next page, to use credits click the "Shop with return credit" link to shop our site for something new.

You have the option to make an "instant exchange," which allows a new order to be placed right away instead of after your return has been delivered at our warehouse. Please note that with the "instant exchange," you will be askked to enter your payment information for a temporary $1 hold even if it is an even exchange. To ensure you are not charged the full prodcut price, please make sure to send your return back within 14 days of creating the exchange.

If you would like to exchange your item, all discounts and Pineapple Points used on your original order will carry over to your new item. If the new item is at a higher price point, you will be asked to enter your payment information. Please note, discount codes cannot be combined with Pineapple Points.

If you believe you received a damaged item, please reach out to info@dudley-stephens.com within 48 hours of your order delivery. Please be sure to include a photo of the defect so that we can best assist you and provide a solution as soon as possible.

Once your return has been delivered, please allow 5-7 business days from the date of delivery, for your refund to be processed. You will receive an email confirming the refund when it is complete.

Depending on the bank, your refund can take anywhere from 5 business days - 2 weeks to see the refund.

Dudley Stephens accepts the following payment methods: 

Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, PayPal, Amazon Pay, and Affirm.

To verify, check the registration info on the back of your VISA gift card. We’ve found that certain VISA gift cards require you to register them first online; when you register, you can add your name and billing info so online websites like ours can accept them. Unfortunately, we aren’t able to verify the value or applicable rules for these cards, so please contact their customer service department with any questions.

Unfortunately, our site only accepts one form of payment (other than our own gift cards). So if your VISA gift card has less remaining value than the total you are spending, you will not be able to then use a credit card to complete the purchase. If this is the case, we suggest buying one of our e-gift cards with your VISA gift card. That way, you will be automatically sent a gift card code from Dudley Stephens through your email, which you can then use at checkout in combination with your credit card at checkout.

Items purchased as final sale cannot be returned or exchanged. Unfortunately we cannot make exceptions. We understand that buying Final Sale items is a commitment, so if you have any questions about the style, please reach out to customer service before placing your order. Items purchased as gifts still apply to our 'Final Sale' policy and cannot be returned.

Pineapple Points cannot be combined with discount codes.

Only one discount code may be applied per purchase; discount codes cannot be stacked. See Terms of Sale for complete details.

Due to a systems limitation, we cannot add a discount code after an order is placed. The order will need to be canceled (if placed within 30 minutes) and then placed again with the discount code applied. Please reach out to info@dudley-stephens.com if you need assistance with this.

All discount codes and sale prices are for use on new purchases; they cannot be applied retroactively to previous purchases. See Terms of Sale for complete details on promotions.

To sign up for our loyalty program, click here to join and start earning Pineapple Points.

Pineapple Points can be redeemed in fixed amounts based on the order total. You must have at least 250 Pineapple Points in order to redeem them. Please see the below available redemption increments:

• $25 for 250 points: purchase minimum of $100

• $50 for 500 points: purchase minimum of $150

• $75 for 750 points: purchase minimum of $200

• $100 for 1000 points: purchase minimum of $250

Yes—if you returned an item and used Pineapple Points on the original purchase, your Points will be refunded to your Devoted account once your return is processed. Please allow 5-7 days to see the points refunded once your return is delivered to our warehouse; if those points have not been refunded after 7 days, please reach out to us at info@dudley-stephens.com for help. Please note: The new points you’d earned on the returned order will be deducted from your Devoted points balance once the returned item’s refund is processed. 

Points expire one year after the date they were earned. For example, points earned from a purchase on 8/01/2023 will expire if unused on 8/01/2024.

You can accrue Pineapple Points by ordering under two separate emails (depending on which account you’re logged in with), but it’s not possible to transfer or merge the points into one account or another.

We are happy to offer our customers the opportunity to accrue points toward future purchases through the Dudley Devoted loyalty program. Since the program is offered as a customer perk, we do reserve the right to change the program design, terms of use and Pineapple Point value at any time.

We’re happy to help you find the right style, fit and size for you, so please visit our Fit Guide or reach out to us at info@dudley-stephens.com for additional guidance.

To generate a gift receipt:

• Log in to your account at the top right of any page at dudley-stephens.com

• Under My Account, click the order number for the gifted item

• Click View Gift Receipt

• A printable/shareable gift receipt will be generated for you, with a QR code that automatically fills in the info your recipient needs for a return

• Receipts are generated individually for each item in an order

• If the entire order is a gift, our packing slip also acts as a gift receipt and will not display pricing information

• By adding a gift receipt to your order, the giftee will have all the information necessary to set up their gift return

You can sign up for Back in Stock email notifications on the product page, or email our team at info@dudley-stephens.com to ask about restocks.

When an item is restocked, it can sell out very quickly. We recommend signing up for restock alerts again and purchasing as soon as you see a new "back in stock" email!

In order to continue delivering you the best product and experience, we've scaled our sourcing to include both manufacturing in the USA and overseas production. We're glad to have found international partners who share our commitment to female-founded, socially and environmentally conscious ideals. As we grow, you can count on us to continue offering the same high-quality Dudley Stephens product you know and love.

Dudley Stephens fleece is designed and made to be lifeproof—durable enough to stand up to all your day brings, and clean up easily at the end of it! See below recommendations for best results. These washing instructions can also be found on the tag on the inside of your garment.

Vello & Terry Fleece

To best care for your Dudley Stephens Vello and Terry Fleece items, we recommend: 

-Machine wash warm, inside out with like colors

-Hang to dry

-Do not wash with bleach, use an iron, or dry clean

-Avoid the use of fabric softener or washing your pieces in the same load with towels

Stretch

To best care for your Dudley Stephens Stretch items, we recommend:

-Machine wash cold with like colors

-Tumble dry low; remove promptly

-Use a cool iron if needed

-Use only non-chlorine bleach if needed

Waffle

To best care for your Dudley Stephens Waffle items we recommend:

-Machine wash warm, inside out with like colors

-Hang to dry 

-Do not wash with bleach, use an iron, or dry clean

-Avoid the use of fabric softener

Sherpa Fleece

To best care for your Dudley Stephens Sherpa items we recommend:

-Machine wash warm, inside out with like colors

-Hang to dry

-Do not wash with bleach, use an iron, or dry clean

-Avoid the use of fabric softener

Please use our Where to Find Us list to shop Dudley Stephens in a retail partner near you.

If you are interested in carrying Dudley Stephens in your store, email info@dudley-stephens.com to discuss wholesale opportunities.

For collaboration requests, please reach out to info@dudley-stephens.com to discuss your brand or partnership idea.

Please reach out to info@dudley-stephens.com with your name and address to be removed from our in-home mailer.