Help Center

Frequently Asked Questions


How do I place an order?

Can I make changes or cancel my order?

Essential Workers Discount Program

Who is the program for?

What does the discount apply to, and how many times can you use it?

Where do I register for my discount?


When will my order ship, and how long will it take to be delivered?

How will I know when my order is shipped?

What if my order is labeled as delivered by the shipping carrier but I haven't received it?

My order arrived but an item is missing. What should I do?

Do you ship internationally?

Returns & Exchanges - Returns

What is the Dudley Stephens return policy?

I need to make a return. Can I use my own return label?

I purchased my Dudley from another retailer, can I return it to Dudley?

Returns & Exchanges - Exchanges

I want to exchange my item for something different. Can I do that?

What do I do if I received a damaged item?

Returns & Exchanges - Refunds

My account/tracking says my return was delivered. Why haven’t I been refunded yet?

I received an email that my refund was issued, but I still don’t see the refund on my card. How come?

Payment Methods

What payment methods to you accept?

Can I use a Visa gift card for payment?

Can I use two forms of payment (such as a VISA gift card and a credit card)?


I bought something “final sale,” but it doesn’t fit. Can I return/exchange it?

Can I redeem my Pineapple Points with a discount code?

Can I use a discount code to get additional savings when there’s a sale on your site?

Price Adjustments

I forgot to apply my discount code to my order. Are you able to apply the code after the order has been placed?

I just bought an item from your site and now it’s on sale. Do you offer price adjustments?

Dudley Devoted Program/Pineapple Points

How do I sign up for the Dudley Devoted program?

How many Pineapple Points can I redeem?

Will my Pineapple Points be refunded to my account if I used them on a purchase and returned the item?

Do Pineapple Points expire?

I have two Dudley Devoted accounts. Can I merge my points?

Do you ever change the Dudley Devoted points system?

Fit Guide/Size Guide

I’m not sure what my size is for a certain style. Can you help?


How do I give my recipient a gift receipt?

Merchandise - Information

How do I know if an item is coming back after it sells out?

I received a "back in stock" email for an item, but I went to purchase it and it's already sold out?

I noticed my new Dudley Stephens was not made in the USA, do you still manufacture in the USA?

Merchandise - Care

How should I care for my Dudley?


Where can I find Dudley Stephens in a store near me?

I have a store—how do I carry the Dudley Stephens line?

Brand & Influencer Requests

How do I collaborate with Dudley Stephens?

In-Home Catalogue Mailers

How can I remove myself from receiving your in-home catalogue mailer?