Help Center

Frequently Asked Questions


How do I place an order?

Can I make changes or cancel my order?


When will my order ship, and how long will it take to be delivered?

How will I know when my order is shipped?

What if my order is labeled as delivered by the shipping carrier but I haven't received it?

My order arrived but an item is missing. What should I do?

Do you ship internationally?

Returns & Exchanges - Returns

What is the Dudley Stephens return policy?

I need to make a return. Can I use my own return label?

I purchased my Dudley from another retailer, can I return it to Dudley?

Returns & Exchanges - Exchanges

I want to exchange my item for something different. Can I do that?

I used a promo code on my order, but I want to exchange for a different style/color. Can I still pay the same price?

What do I do if I received a damaged item?

Returns & Exchanges - Refunds

My account/tracking says my return was delivered. Why haven’t I been refunded yet?

I received an email that my refund was issued, but I still don’t see the refund on my card. How come?

Payment Methods

What payment methods to you accept?

Can I use a Visa gift card for payment?

Can I use two forms of payment (such as a VISA gift card and a credit card)?


I bought something “final sale,” but it doesn’t fit. Can I return/exchange it?

Can I redeem my Pineapple Points with a discount code?

Can I use a discount code to get additional savings when there’s a sale on your site?

Price Adjustments

I forgot to apply my discount code to my order. Are you able to apply the code after the order has been placed?

I just bought an item from your site and now it’s on sale. Do you offer price adjustments?

Dudley Devoted Program/Pineapple Points

How do I sign up for the Dudley Devoted program?

How many Pineapple Points can I redeem?

Will my Pineapple Points be refunded to my account if I used them on a purchase and returned the item?

Do Pineapple Points expire?

I have two Dudley Devoted accounts. Can I merge my points?

Do you ever change the Dudley Devoted points system?

Fit Guide/Size Guide

I’m not sure what my size is for a certain style. Can you help?


How do I give my recipient a gift receipt?

Merchandise - Information

How do I know if an item is coming back after it sells out?

I received a "back in stock" email for an item, but I went to purchase it and it's already sold out?

I noticed my new Dudley Stephens was not made in the USA, do you still manufacture in the USA?

Merchandise - Care

How should I care for my Dudley?


Where can I find Dudley Stephens in a store near me?

I have a store—how do I carry the Dudley Stephens line?

Brand & Influencer Requests

How do I collaborate with Dudley Stephens?

In-Home Catalogue Mailers

How can I remove myself from receiving your in-home catalogue mailer?