Spring 2020: Orders & Operations FAQ
Even as we spend time apart, we’ve never felt more connected to the Dudley Stephens community. We are endlessly grateful for your heartfelt messages, your #dsgoods everything-from-home photos and, yes, the orders you’ve submitted. Our brand was built by you, and we are personally honored to bring you moments of comfort at this uncertain time.
And while there are still many unknowns—for all of us—here are answers to questions about our operations and your orders.
When will my order ship?
Please allow 1-2 weeks for your order to ship. Once it does, you will receive an email with a tracking number.
Can I receive expedited shipping?
At this time, we are only able to offer ground shipping options.
Will I be charged upon purchase or once the order ships?
You will be charged at the time of purchase.
Orders & Fulfillment
Are you accepting new orders?
We will continue to accept orders on existing site inventory. At this time, order shipment is based on our team's ability (based on the most up-to-date public health guidelines) to safely work in our Brooklyn, NY warehouse to fulfill orders—so we appreciate your patience regarding order shipments that are slower and less predictable than our typical expected delivery.
Is your fulfillment center taking precautions?
Our Warehouse is following CDC recommendations regarding COVID-19.
Do you have an extended return policy at this time?
Orders placed after March 1, 2020 have an extended return policy of 90 days. Returned items must be unworn with original tags still attached. A return label can be made at https://returns.dudley-stephens.com.
Why was my return shipment sent back to me?
Our warehouse was likely closed on the day the return was delivered. Please reach out to us for a new return label at firstname.lastname@example.org
Questions for us? Let’s chat.
Visit our site for live chat 9:30 a.m.-5 p.m. M-F, or email us anytime: email@example.com. Follow us on Instagram and sign-up for our newsletter to stay up-to-date on our production and upcoming drop dates.