Help Center

Frequently Asked Questions


What is your holiday return policy?

How do I give my recipient a gift receipt?

What are your shipping deadlines?


How do I place an order?

I just placed my order but I need to make a change. What should I do?

I need to cancel my order. Can I do this?

Returns & Exchanges - Refunds

I received an email that my refund was issued, but I still don’t see the refund on my card. How come?

My account/tracking says my return was delivered. Why haven’t I been refunded yet?

Returns & Exchanges - Returns

What is the Dudley Stephens return policy?

Oops—I accidentally sent the wrong item back in my return package. What should I do?

I need to make a return. Can I use my own return label?

I purchased my Dudley from another retailer, can I return it to Dudley?

I used a promo code on my order, but want to exchange for a different style/color. Can I still pay the same price?

Returns & Exchanges - Exchanges

I want to exchange my item for a different style. Can I do that?

I need to exchange my item for a different size. What should I do?

What do I do if I received a damaged item?


What type of packaging will my order be shipped in?

Payment Methods

Can I use a Visa gift card for payment?

Can I use two forms of payment (such as a VISA gift card and a credit card)?


I bought something “final sale,” but it doesn’t fit. Can I return/exchange it?

Can I redeem my Pineapple Points with a discount code?

Can I use a discount code to get additional savings when there’s a sale on your site?

My discount or sale code is not working for the things I have in my cart. Are there certain items excluded from promotions?

Price Adjustments

I forgot to apply my Pineapple Points to my order. Are you able to apply them after it has been placed?

I forgot to apply my discount code to my order. Are you able to apply the code after the order has been placed?

I just bought an item from your site and now it’s on sale. Do you offer price adjustments?

Fit Guide/Size Guide

I’m not sure what my size is for a certain style. Can you help?

Dudley Devoted Program

How do I sign up for the Dudley Devoted program?

Dudley Devoted Program - Pineapple Points

How many Pineapple Points can I redeem?

Will my Pineapple Points be refunded to my account if I used them on a purchase and returned the item?

Do Pineapple Points expire?

I have two Dudley Devoted accounts. Can I merge my points?

Merchandise - Information and Care

How do I sign up for back in stock alerts?

I received a “back in stock” email for an item, but I went to purchase it and it’s already sold out?

How should I care for my Dudley?

I noticed my new Dudley Stephens was not made in the USA, do you still manufacture in the USA?


When will my order ship, and how long will it take to be delivered?

How will I know when my order is shipped?

What if I placed my order but need to change my shipping address?

What if my order is labeled as delivered by the shipping carrier but I haven't received it?

I think my package is lost. What should I do?

My order arrived, but an item is missing/damaged. What should I do?

Do you ship internationally?


Where can I find Dudley Stephens in a store near me?

I have a store—how do I carry the Dudley Stephens line?

Brand & Influencer Requests

How do I collaborate with Dudley Stephens?

In-Home Catalogue Mailers

How can I remove myself from receiving your in-home catalogue mailer?