Even as we spend time apart, we’ve never felt more connected to the Dudley Stephens community. We are endlessly grateful for your heartfelt messages, your #dsgoods everything-from-home photos and, yes, the orders you’ve submitted. Our brand was built by you, and we are personally honored to bring you moments of comfort at this uncertain time.
And while there are still many unknowns—for all of us—here are answers to questions about our operations and your orders.
When will my order ship?
Please allow 5-10 business days for your order to ship. Once it does, you will receive an email with a tracking number.
Can I receive expedited shipping?
At this time, we are only able to offer ground shipping options.
Will I be charged upon purchase or once the order ships?
You will be charged at the time of purchase.
Orders & Fulfillment
Are you accepting new orders?
We will continue to accept orders on existing site inventory. Fulfillment will continue for as long as possible, with delays due to more limited fulfillment capabilities.
Is your fulfillment center taking precautions?
Our Warehouse is following CDC recommendations regarding COVID-19.
Do you have an extended return policy at this time?
Orders placed after March 1, 2020 have an extended return policy of 90 days. Returned items must be unworn with original tags still attached. A return label can be made at https://returns.dudley-stephens.com
Why was my return shipment sent back to me?
Our warehouse was likely closed on the day the return was delivered. Please reach out to us for a new return label at email@example.com
Questions for us? Let’s chat.
Visit our site for live chat 9:30 a.m.-5 p.m. M-F, or email us anytime: firstname.lastname@example.org. Follow us on Instagram and sign-up for our newsletter to stay up-to-date on our production and upcoming drop dates.